Terms & Conditions

SAFETY

All goods are processed on equipment that processes NUTS, SEEDS, SOY, GLUTEN, DAIRY all products may contain traces of these products.

ORDERING

Due to the nature of group buying once an order is submitted we cannot make any changes to it. Please check that your order is correct before putting it in. Orders cannot be canceled or refunded. We cannot cancel or remove items from the orders once the orders have been closed. Please make sure when you place your order it is correct. You are welcome to edit your order up until the 5th of every month after that it is no longer possible as we are counting on those quantities to fill the order.

Prices are subject to change as they fluctuate from month to month and they are not always updated immediately. There will often be items that are out of stock in this case we will credit you for these items please let us know if you would prefer a refund. If you would like to receive any such items the following month you will need to reorder them as we do not keep items on back-order.

If you are ordering for the first time you will need to fill out the New Member Form

PAYMENT

Orders must be paid for within 3 days of invoice.

Payments can be made into the following account,
National Australia Bank

Account Name     Happy Tribe Organics
BSB Number:         083 004
Account Number:  768550472

Payment can also be made via VISA or MasterCard all credit card payments incur a fee of 1.5%.
We cannot deliver items for which we have not received payment unless an arrangement has been made. Orders paid after the required time frame may incur a 5% administration fee. Orders not paid within 10 days may be cancelled. All goods remain the property of Happy Tribe Organics until paid in full.

Unfortunately we have to do this as the only alternative is to raise the prices for everyone and that is not fair for all the people who pay on time.

If you are having difficulty making your payment please contact us.

SHIPPING

We can ship anywhere within Australia. We are capping interstate shipping at a maximum of $20.00 per box up to 20kg. Please contact us if you would like to calculate freight for bulk items.  We offer a free Melbourne and surrounds delivery service on all orders over $130.00. If your order is less than $130.00 delivery is still available at a the rate of $7. Changes to customer billing and shipping details are to be maintained and updated by the customer.

IMPORTANT

We do not take responsibility for items once they have left our premises in Tyabb. We do not take responsibility for any loss or damages caused as a result of ordering, transporting or consuming any products purchased from us. You agree to indemnify Happy Tribe Organics, all of its associates, employees, and management against all claims, suits and actions, damages, penalties, costs and expenses arising out of any incident that may occur.

If you have any problem whatsoever with your order please contact us.

Thank you for your support. We look forward to providing you with fresh and delicious products to nourish yourself and your families.