Terms & Conditions

Safety

All goods are processed on equipment that processes NUTS, SEEDS, SOY, GLUTEN, DAIRY all products may contain traces of these products.

Ordering

Due to the nature of group buying once an order is submitted we cannot make any changes to it. Please check that your order is correct before putting it in. Orders cannot be canceled or refunded. We cannot cancel or remove items from the orders once the orders have been closed. Please make sure when you place your order it is correct. You are welcome to edit your order up until the 5th of every month after that it is no longer possible as we are counting on those quantities to fill the order.

Prices are subject to change as they fluctuate from month to month and they are not always updated immediately. There will often be items that are out of stock in this case we will credit you for these items please let us know if you would prefer a refund. If you would like to receive any such items the following month you will need to reorder them as we do not keep items on back-order.

If you are ordering for the first time you will need to fill out the New Member Form.

Payment

Orders must be paid for within 3 days of invoice.

Payments can be made into the following account:

Commonwealth Bank of Australia
Account Name: Happy Tribe Group
BSB Number: 063 121
Account Number: 1116 4692

Payment can also be made via VISA or MasterCard all credit card payments incur a fee of 1.5%.
We cannot deliver items for which we have not received payment unless an arrangement has been made. Orders paid after the required time frame may incur a 5% administration fee. Orders not paid within 10 days may be cancelled. All goods remain the property of Happy Tribe Organics until paid in full.

Unfortunately we have to do this as the only alternative is to raise the prices for everyone and that is not fair for all the people who pay on time.

If you are having difficulty making your payment please contact us.

Shipping

We can ship anywhere within Australia. We are capping interstate shipping at a maximum of $20.00 per box up to 20kg. Please contact us if you would like to calculate freight for bulk items. We offer a free Melbourne and surrounds delivery service on all orders over $80.00. If your order is less than $80.00 delivery is still available at a the rate of $7.95. Changes to customer billing and shipping details are to be maintained and updated by the customer.

IMPORTANT

We do not take responsibility for items once they have left our premises in Tyabb. We do not take responsibility for any loss or damages caused as a result of ordering, transporting or consuming any products purchased from us. You agree to indemnify Happy Tribe Organics, all of its associates, employees, and management against all claims, suits and actions, damages, penalties, costs and expenses arising out of any incident that may occur.

If you have any problem whatsoever with your order please contact us.

Thank you for your support. We look forward to providing you with fresh and delicious products to nourish yourself and your families.

Refund

We are passionate about our products and want you to love your goods. If you have any problem whatsoever with your order please contact us immediately we will make it right for you.

Returns

From time to time there may be some mistakes where things are missing or arrive damaged. Please let us know within 3 days of receiving the product. Please email us with the details including your invoice number, the product in question and relevant photos. We will offer a credit or refund on any damaged goods.

Please note: Credits are only valid for 6 months from date of purchase.

Exchange

Please choose carefully. Due to the nature of group buying it is not possible for us to exchange goods if you change your mind as we purchase items from our suppliers directly for you and some items are made to order. However, if you are unhappy with your choice please contact us and we may be able to help connect you with someone who would like the product.

Privacy

We are committed to providing you with the best possible customer service experience. Happy Tribe Organics is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Happy Tribe Organics customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Happy Tribe Organics takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Happy Tribe Organics reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Happy Tribe Organics reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Happy Tribe Organics welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us.