FAQs

Answers to your Questions

SHIPPING INFORMATION

What Shipping Methods Are Available?

Our Delivery Zone:
We deliver to Melbourne, Mornington Peninsula, Dandenong Ranges and Geelong Metro. Delivery within the zone only costs $7.0 FREE Delivery for orders over $130.0 within the zone.

Regional VIC and Australia Wide:
We can ship to anywhere in Australia Via Courier or Australia post. Please select the Regional/Interstate option at checkout.

How much will it cost for shipping out side the delivery zone?

Shipping will depend on your location, weight and dimensions of your goods. For most shipments a fee of $20 will be charged for non bulk items. We will contact you if shipping will exceed this amount.

How Long Will It Take To Get My Package?

We begin deliveries from around the 20th of each month and you should have your goods by the end of the month.

Do You Ship Internationally?

Unfortunately we do not ship outside of Australia at the point.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

Payment can be made via bank deposit. banking details can be found by clicking here  We also accept Visa or Mastercard however there is a fee of 1.5% for all credit card payments.

Is Buying On-Line Safe?

Our site is Encrypted with the latest technology using HTTPS  (Hyper Text Transfer Protocol Secure socket) connection. You can rest assured that your personal details will be safe & kept private.

ORDERS AND RETURNS

How do I place an Order?

You can place your order anytime via the shop section of this website. You can also place your order using our order form please contact us if you would like a current order form emailed to you. Orders close on the 6th of each month. After the 6th, orders for fills and surplus will be taken. Any orders received after the 10th will be placed on hold for the following month. Orders are submitted to our suppliers around the 9th and we begin deliveries from around the 20th of the month.

How Can I Cancel Or Change My Order?

Please contact us if you wish to cancel or change your order.

Do I need an account to place an order?

It is recommended that you register for an account so that you can access your order whenever you need to.

How Do I Track My Order?

Please contact us for an update on the status and tracking of your order.

Who should I to contact if I have any queries?

You can email kate@happytribeorganics.com or Phone 0418 392 151

How Can I Return a Product?

Please contact us if you have any problems with your order. You can return goods if they are in unopened/unused condition via post or courier. Please contact us if you wish to arrange a return.

Any unanswered questions? Contact us